000: Fast Leader Podcast: About the Show

Let me start by saying, “I do not know it all.”

But what I do know is that the studies I read about and what I am experiencing in my life is frustrating. I read about how there is a crisis of leadership and that more than 80% of leadership programs fail. I see gridlock in government and companies destroying people and the environment and using their money and power to avoid responsibility.

I see how people fail to see their impact on others and how they sabotage their chances to get ahead by doing the wrong thing or refusing to do the right thing.

Yes, and that goes for me as well.

I see that things need to change and that I don’t want to be a complainer sitting on the side lines.

I love to help people. It is one of the things that fuels my soul. Unfortunately, it has taken me half of my lifetime to really figure out some things. I also think I have a little bit more clarity around the concept of midlife crisis. For me it’s been more of an epiphany on many things and learning more about myself.

I want to be an enabler. And I want to help attack this leadership crisis through the Fast Leader Show.

But I also like to have fun. Some may say I had a little bit of fun naming the show because fast leader isn’t about pushing and doing things quickly. Because when I see the people who are leading well in getting things done in their life and careers they don’t push things they just do the right things.

And I also like using the word fast because I don’t have a lot of time to waste. For one, I only have half of a lifetime left. And secondly I’m pretty darn impatient.

So our guests on the Fast Leader show are here to help us do things right so that we don’t have to take a lifetime trying to figure them out and be insane by repeating the same mistakes over and again.

Ending this leadership crisis starts with me.

Come join me; and while are doing it let’s have some fun with the Hump Day Hoedown.

Godspeed,

Jim

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Jim Rembach

Jim Rembach is the Editor in Chief of the Customer Service Weekly and it’s Podcast host. He is President of CX Global Media and the creator of the Call Center Coach Virtual Leaders Academy. As the host of the Fast Leader Show Podcast, he has interviewed hundreds of experts, authors, academics, researchers, and practitioners on various angles, viewpoints, and perspectives for improving the customer experience. He has held positions in retail operations, contact centers, customer support, customer success, sales, and measured the customer experience. He is a certified Emotional Intelligence practitioner, Employee Retention Specialist, and recipient of numerous industry awards.