EBOOK - 23 Best Virtual Team Building Activities
FOR CONTACT CENTERS
In light of how 2020 began, it is beginning to dawn on many contact centers that virtual might be their new normal. For an industry that already struggled with employee engagement and morale issues, the fear of high employee turnover when the pandemic lock-downs are removed looms large. Now is the time for you to improve your focus and skills on virtual team building activities. Here’s a jump start in your learning.
Get Started For Free!
Be sure to grab a copy of the complimentary ebook The contact center leader’s guide to virtual team-building activities which has 30 virtual team-building activities.
We’ve Got You Covered
Virtual Boot Camp Challenge
Embrace A Culture Of Humor
Have A Live Remote Contact Center
Hold Virtual Contact Center Team
Hire A Professional Contact Center
Shark Team For Virtual Team Building
Take Personality Tests
Have Virtual Coffee Breaks
DIY Craft Challenge
Recipe Contest
Virtual Book Club
Donate To A Cause As A Team
Play Chat-Roulette
Share Childhood Pictures
Team Scavenger Hunt
Have A Dedicated Slack Channel
Play The Knowledge Game
Have Virtual Karaoke Night
Fitness Challenge
A Photography Competition
Storytelling
Online Campfire
Typing Speed Challenge
The Importance of Virtual Team Building
Activities For Contact Centers
Unlike a traditional contact center, agents do not have the liberty to interact with fellow agents nor with their supervisors nor with their employers. This means there is a constant need for reassurance in different areas. They need to think faster and they need to solve problems faster. It is important to constantly engage them in activities that improve their cognition, their problem-solving skills, and job satisfaction. Human interaction is a basic need in all aspects of life including occupation. So it matters to provide this even in a virtual setup.
Author
Jim Rembach is a CX and Contact Center industry authority and host of the Fast Leader Show Podcast, Contact Center Virtual Summit, CX Success Summit, CX Global Media and CX Webinars. He is also the designer and developer of the Call Center Coach virtual leadership academy for contact center supervisors.
Jim Rembach
Call Center Coach, CX Media