Top Customer Experience Experts
Top Customer Experience Experts

248: Joe Dunlap: It’s time to stop training

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Joe Dunlap Show Notes Page

Joe Dunlap is the son of a US Air Force officer and spent most of his youth moving every two years from one Air Force base to another along with his younger sister.  He is a second-generation Bachelor and Master degree graduate.

Joe entered into Learning and Development by accident.  After completing his undergraduate degree in the Northeast, he applied for numerous jobs in Texas with little luck until a university offered him a position as a Hall Director, as long as he was also a graduate student.  Since it was late April at this time, the only department at the university that had rolling applications for grad school was the Department of Education.

Joe started a joint program in Adult Learning and Org Development with no intentions of finishing it.  Two years later I had an M Ed, he was working in HR at another university in Org Dev and some Adult Learning and here he is a long, long time later still working in L&D.

Joe started his career as a stand-up facilitator using PowerPoint and Word.  As technology evolved into eLearning, Podcasting, Video, and LMSs, he was an early adopter which allowed him to expand his competencies and services.  As the use of eLearning and LMSs grew, he became a SME for L&D technology which led him to being a leader of an L&D technology team.

Over the last few years he has researched, implemented, practiced and managed the evolving mindsets, practices, technology, and methods being used by organizations in the Digital Transformation era and implemented those within L&D as both a leader and consultant.  He is also a writer of L&D Transformation on LinkedIn.

Joe currently lives in Germantown, WI with his wife and the last of his three daughters, three cats and a dog; he’s the only male in the house, aaaaagh.

Quotes and Mentions

Listen to Joe Dunlap get over the hump on the @FastLeaderShow – Click to Tweet

“With the growing skills gaps, how do we now deliver learning faster?” – Click to Tweet

“Move away from that training mindset and move into other possibilities.” – Click to Tweet

“Let’s talk about the problem because learning and development is only one piece of solving that particular problem.” – Click to Tweet

“Once training is done, what’s next because that’s not the end of the story?” – Click to Tweet

“How are you helping employees in their flow of work?” – Click to Tweet

“Thinking about the learning journey, there’s so many ways that people now go about acquiring learning.” – Click to Tweet

“If you just read a news article, there’s not a week that goes by where a CEO doesn’t talk about the need to become a learning organization.” – Click to Tweet

“The scale of an organization is losing its relevance to the speed of the organization’s learning capacity.” – Click to Tweet

“We can no longer focus on shareholder value, we have to focus on our employees improving their value.” – Click to Tweet

“You can’t continue to go out and buy skill sets, you need to start growing them.” – Click to Tweet

“You have to meet learners where they’re at. You can’t drag them to your Learning Management System.” – Click to Tweet

“If you are learning you are growing. If you aren’t growing what are you doing?” – Click to Tweet

“We moved away from that training mindset and started looking at that learning ecosystem for that individual and team and the learning journey.” – Click to Tweet

“Step back and embrace other thoughts and ideas and you’ll become a much better leader.” – Click to Twee

Hump to Get Over

Joe Dunlap had an old-school training mindset and found himself in an organization that was losing to its competition. That’s when Joe challenged himself and his team to “stop training” and to start gathering insight into ways they could add value to employees and meet them where they are in their learning and development journey.

Advice for others

Be open to change.

Holding him back from being an even better leader

Fighting an organizational culture.

Best Leadership Advice

Be humble in your practice and have humor in yourself.

Secret to Success

I listen to smart people.

Best tools in business or life

Taking a personal approach.

Recommended Watching

Steve Jobs vs Bill Gates (American Genius)

Contacting Joe Dunlap


Email: joseph.m.dunlap [at]

Resources and Show Mentions

Dash Trainer: Agent Training in a Dash

Call Center Coach

An Even Better Place to Work

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