Jono Bacon Show Notes Page
Jono Bacon started his journey of building communities as a fledgling young rock star in the UK. As a result of living up to his parent’s expectations he now he provides expertise and advice in this latest era of business. As an expert in community strategy, management, and collaboration Jono works with Fortune 500 companies, startups, and governments across the globe.
Jono was born in Northallerton, North Yorkshire in England. He lived in Bedfordshire and the West Midlands before relocating to California in 2008 to live with his wife, Erica.
While he has always had an interest in technology, the seed change happened in 1998 when Jono’s older brother, Simon, introduced him to Open Source. Jono was captivated by the notion of people around the world working together to produce technology that they all shared and benefited from. This created a lifelong passion to understand every nuance of how to build productive, engaging communities where a network of minds, experience, and time can produce value together. Just imagine what is possible if we can crack the code for doing this well?
He started dipping his toes into various technology communities, writing extensively for magazines and online outlets, and then joining a new government initiative called OpenAdvantage that provided Open Source training and consulting. As this initiative neared completion, Jono moved on to lead community strategy for Ubuntu, one of the most popular technology platforms in the world, ultimately becoming a community of millions of users.
His career then took him to XPRIZE where he helped launch incentive competitions that solve major challenges (such as the $15million dollar Global Learning XPRIZE to build technology that teaches kids literacy without a teach) and then he went to lead community strategy at GitHub where most of the world’s technology is created.
At this point in his career, Jono wanted to apply the power of building communities to broader range of industries and challenges and he started consulting for a variety range of organizations about community and collaboration strategy. This includes industries such as financial services, entertainment, professional services, non-profits, consumer products, security, and beyond. His clients have included Deutsche Bank, The Executive Centre, Google, Mattermost, Glorious Games, Santander, and more.
As his career has developed, so has his passion for his craft. Jono is determined to leave a legacy in which building powerful, productive, empowering communities is clearer and more predictable than ever before. His book, ‘People Powered: How communities can supercharge your business, brand, and teams’ is the latest milestone on that journey.
Jono is based in California where he lives with his wife Erica and son.
Quotes and Mentions
Listen to @jonobacon to get over the hump on the @FastLeaderShow – Click to Tweet
“We’re stronger together, when you bring people together and they have a shared passion and ethos.” – Click to Tweet
“We’ve seen a number of eras of the relationship between companies and their customers.” – Click to Tweet
“Millennials have identified a sense of community and connectivity is a critical element in how they’re choosing their workplaces.” – Click to Tweet
“Communities are the future of how businesses need to operate.” – Click to Tweet
“We all as human beings want a sense of belonging.” – Click to Tweet
“Building a great community is about building an experience and journey for your members.” – Click to Tweet
“The very best things we experience in the world are well-curated experiences and journeys.” – Click to Tweet
“We overvalue our own creations.” – Click to Tweet
“We as human beings consistently mimic our leaders.” – Click to Tweet
“We all want to do work that’s meaningful.” – Click to Tweet
“If you have an audience that’s interested in what you do you can build a community.” – Click to Tweet
“In the worst possible moments, it will pass, you will find a way forward.” – Click to Tweet
“We can train ourselves with how to deal with adversity effectively.” – Click to Tweet
“Stories are a vessel for learning.” – Click to Tweet
“The hardest lessons in your life are the most valuable ones.” – Click to Tweet
“Challenge yourself and be vulnerable and you’ll get there.” – Click to Tweet
“In general, the human condition is a kind one.” – Click to Tweet
Hump to Get Over
Jono Bacon started his journey of building communities as a fledgling young rock star in the UK. As a result of living up to his parent’s expectations he now he provides expertise and advice in this latest era of business. As an expert in community strategy, management, and collaboration Jono works with Fortune 500 companies, startups, and governments across the globe.
Advice for others
Measure and react to what you measure. Be a detective to see what’s around you.
Holding him back from being an even better leader
Crafting my message better.
Best Leadership Advice
Don’t take yourself to seriously and try hard.
Secret to Success
I am an eternal student.
Best tools in business or life
Friends and colleagues.
Recommended Reading
People Powered: How Communities Can Supercharge Your Business, Brand, and Teams
The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change
The Obstacle Is the Way: The Timeless Art of Turning Trials into Triumph
Contacting Jono Bacon
LinkedIn: https://www.linkedin.com/in/jonobacon/
Twitter: https://twitter.com/jonobacon
Website: https://www.jonobacon.com/
Resources and Show Mentions
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Show Transcript:
Click to access edited transcript
Jim Rembach is the Editor in Chief of the Customer Service Weekly and it’s Podcast host. He is President of CX Global Media and the creator of the Call Center Coach Virtual Leaders Academy. As the host of the Fast Leader Show Podcast, he has interviewed hundreds of experts, authors, academics, researchers, and practitioners on various angles, viewpoints, and perspectives for improving the customer experience. He has held positions in retail operations, contact centers, customer support, customer success, sales, and measured the customer experience. He is a certified Emotional Intelligence practitioner, Employee Retention Specialist, and recipient of numerous industry awards.