EQ as a contact center leader is on of the main qualities that determine the effectiveness of your leadership. If you’re not yet aware of the concept of Emotional Intelligence, then you’re just not old enough. According to a recent survey, almost 60% of workers say they are extremely or very emotionally intelligent. And, according to the American Psychological Association, nearly 75% of business professionals believe that Emotional Intelligence is critical for their career success.
Emotional intelligence isn’t just a trend anymore. Major corporations have collected empirical evidence that highly empathic employees actually affect the bottom line. In an increasingly competitive work environment, developing your emotional IQ skills is critical to your overall professional success. Here are five ways to build emotional intelligence in your business.
1. Self Awareness impacts your EQ as a contact center leader
The first thing you need to know about emotional intelligence in business is that it’s all about thinking and feeling. It’s an important part of your personality, but many people are unaware of this aspect of themselves. You need to understand how to think and feel about things when it comes to building and maintaining an emotional quotient (or EQ). When you’re in a business environment, you’ll find that people pay more attention to the way you feel about a situation. This is what makes your company more profitable; if you’re emotionally capable, you can easily influence and even manage the actions of your business partners.
2. Social Awareness
Emotional intelligence will also help you build relationships. Having a good understanding of how to interact with people will give you the advantage in a business world where you’re always trying to impress your boss or make a sale. When you are able to effectively communicate your ideas and thoughts, you will gain a clear insight into your employees’ emotions.
Finally, the power of emotional intelligence will help you maintain your own EQ. Many people confuse emotional intelligence with having great sales skills, but these two things are different. While it’s true that great sales skills can boost your overall profitability, they are not necessary ingredients to building a high EQ.
Emotional intelligence can improve your productivity, your performance in your workplace, and your personal life. It’s important that you take care of it because it has the potential to propel you into the future.
A good way to improve your EQ is to read articles about it. Online articles about the topic are usually written by expert experts and so they are always up-to-date with all the latest advancements and developments.
You can also read online articles about the topic, which will provide valuable insight into the subject. Many of these articles will also provide tips and advice for building and maintaining an EQ.
4. Self Regulation affects your EQ as a contact center leader
Another thing you can do is take a positive approach to yourself. Learn to be patient with your mistakes and accept them. Also, be aware of the people around you and try to become as empathetic as possible.
In conclusion, remember that learning to be emotionally intelligent is a great place to start. By doing so, you will enjoy your life more and you will experience more success and happiness in your business endeavors.
It’s also a good idea to learn about your strengths and weaknesses. Emotional intelligence will help you recognize what’s going wrong and identify ways to improve upon these areas. You may have what it takes to be an accountant or a salesperson but not necessarily have the ability to inspire others. This also applies to contact center leadership. You may posses the qualities or you may not.
5. Social Awareness improves your EQ as a contact center leader
To build a strong emotional quotient, you need to build your capacity to listen. You need to develop empathy to feel the emotions of others. The ability to see the good and bad in others is very important, as well as being aware of what’s going on in your own life and who you want to relate to and who you don’t want to relate to.
The Importance of importance of Emotional Intelligence
When it comes to how to improve emotional intelligence, there are two main things that are being considered. The first is that the person has to become aware of their own emotions and how they are acting. The second thing is that they must also learn how to deal with others who share their emotions. The first point can only be achieved when the person realizes that they are responsible for their own emotions. Once this point is realized, it will be easier to control these emotions. This is why it is important to talk about emotions before you express them to another person. People will automatically respect your position in a room because you know how to manage your own emotions.
Improving emotional intelligence also includes learning how to use the power of positive thinking. Positive thinking can change your outlook on life and the world around you. When you learn to be more positive about everything, you can do anything. By being optimistic, you are more likely to achieve goals you set out for yourself. It also allows you to control your own emotions better and thus, be better able to deal with people. Once you learn to control your emotions, you can learn to manipulate other people. Learn how to develop emotional intelligence so you can become the person you want to be.
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Jim Rembach is the Editor in Chief of the Customer Service Weekly and it’s Podcast host. He is President of CX Global Media and the creator of the Call Center Coach Virtual Leaders Academy. As the host of the Fast Leader Show Podcast, he has interviewed hundreds of experts, authors, academics, researchers, and practitioners on various angles, viewpoints, and perspectives for improving the customer experience. He has held positions in retail operations, contact centers, customer support, customer success, sales, and measured the customer experience. He is a certified Emotional Intelligence practitioner, Employee Retention Specialist, and recipient of numerous industry awards.