Customer Service Must-have Skills [25 Skills] These 25 skills are the basic customer service must-have skills that you should have in order to excel in the customer service industry. Customer service professions are one of the most difficult professions in the world. This is because the jobs revolve around dealing with people and human beings
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How character development compliments CX strategy is one of the most important aspects we review from numerous and diverse sets of perspectives at CX Global … Read more
Nathanael Zurbruegg has been chronically ill since he was 3 years old. He has been through 3 failed kidney transplants, over 4300 Dialysis treatments, and 3 lung infections. Doctors have said he shouldn’t be alive for 6 times by now!
Having been through this many challenges in life, Nathanael shares his strategy of having a victorious mindset in life and having an attitude of never giving up. No matter how hard life may get, there is still hope. It’s important not to focus on the negative, but instead focus on the positive. Listen to this episode as Nathanael Zurbruegg shares how we can have a victorious mindset that can overcome life’s greatest challenges.
David Dye experienced the lowest moments of his leadership during one particular team lunch. The things he was communicating to his team did not feel relevant to them. David realized that he was executing his own vision and did not ask the team what their vision was. Realizing his mistake, David learned that it’s not just about his own vision, but about their vision together as a team. It helped him get over the hump of needing to engage his people. Today, David is sharing his experiences to help other leaders become better versions of themselves and teaching them that together they are able to build something much stronger and much more cohesive.
Doug Conant was recruited to work as the General Manager for a division in RJR Nabisco. After a rough first meeting with the chairman, Lou Gerstner, which turned out to be a test, Doug discovered how important it is to have the courage of your convictions and with all humility just stand up and be counted.
Paul Pagnato was working in the financial industry when the financial crisis hit. With the lack of transparency in the industry, people no longer knew if it was all going to work out for them. Unable to stand this lack of transparency, Paul took the courage to leave the industry to become an entrepreneur and bring transparency to the financial world.
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