CX Top Tips

Author

Jim Rembach 213 posts 2 comments

Jim Rembach is a CX and Contact Center industry authority and host of the Fast Leader Show Podcast, Contact Center Virtual Summit, CX Success Summit, CX Global Media and CX Webinars. He is also the designer and developer of the Call Center Coach virtual leadership academy for contact center supervisors.

Contact Center Performance

How to implement Social Media Customer Care

Jim Rembach Jan 15, 2020 0

You are already aware that as a brand, customer engagement is important to build a connection with your customers. How are you using online platforms to your advantage? What strategies do you have in place to improve social media customer…

CX Insights

260: Rishad Tobaccowala: Data can remove your soul

Jim Rembach Jan 15, 2020 0

Rishad Tobaccowala is the author of Restoring the Soul of Business: Staying Human in the Age of Data. He’s also the Chief Growth Officer of Publicis Groupe, an 80,000-person marketing company.

Culture

These 6 Pillars Create a Great Work Culture

Jim Rembach Jan 14, 2020 0

You know you need a great workplace culture. But how can you create a great work culture? These six pillars help you to create your great workplace culture. Most importantly, they help you to maintain it.

CX Insights

259: Susan Fowler: Let go of the junk food motivation

Jim Rembach Jan 8, 2020 0

Susan Fowler shares new research on the science of motivation. When she shared these findings with the CEO of one of the world’s largest financial institutions and John Calipari, University of Kentucky Men’s Basketball Coach, they…

CX Insights

258: David McCourt: Blow up the model and start over

Jim Rembach Jan 1, 2020 0

David McCourt was with two other Irishmen in a bar. But there was no joking around when he began whining about not getting paid for some contracting work his company did. His friends told him to stop whining and to go do something. David…

CX Insights

How to Make a Big Difference in Contact Centers

Jim Rembach Dec 30, 2019 0

He shared some important current and future insights into the contact center industry at the contact center awards, and how you can make an impact. What's your legacy to the contact center community?

CX Insights

257: Colin D Ellis: You need great subcultures

Jim Rembach Dec 25, 2019 0

Colin D Ellis gambled everything to launch a new business. As he struggled with clients not signing up, he lost his confidence and started to lose belief in his vision. Deciding to never give up he found a way to motivate himself and now…

CX Insights

256: Gleb Tsipursky: Never go with your gut

Jim Rembach Dec 18, 2019 0

Gleb Tsipursky and his wife set out to start a non-profit. But quickly they began to experience a lot of conflict trying to move things forward. Determined to successfully collaborate, they work to finally realize they had very different…

CX Insights

255: John DiJulius: Relationship is the differentiator today

Jim Rembach Dec 8, 2019 0

John DiJulius, III looked back on mistakes and regrets and found a pattern. He’s always been the underdog, and when he takes that chip off his shoulder and feels he deserves the recognition he’s received; he ends up in a bad place.

CX Insights

141: Serena Smith: Life hasn’t necessarily been a cake walk for me

Jim Rembach Dec 8, 2019 0

Serena Smith was 31-years old. She was shepherding a huge transition at work and a lot of people were looking to her for comfort and stability in the change. And her superiors were looking for results. That’s when she found a lump on her…

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