254: Darren Gold: Master your code
Darren Gold decided to forgive his mother, but she did nothing wrong. Thankfully, he realized how unfair and unjust he had been and how holding a grudge was disserving. He was learning how to master his code.
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253: Mary Lippitt: Target what matters when it matters
Mary Lippitt was trying to influence her bosses and was rejected. When she was able to finally meet with the top executive, she realized she needed to open her mind and to recognize that her facts contained many gaps and she needed to…
252: Jack Modzelewski: Talk is Chief
Jack Modzelewski had to be the advocate for what had to be done and the counselor, but also a peacekeeper in the room when the CEO turned combative and argumentative. It was time for speed and reassuring the public and customers they were…
251: Jono Bacon: Communities supercharge business
Jono Bacon Show Notes Page
Jono Bacon started his journey of building communities as a fledgling young rock star in the UK. As a result of living up to his parent’s expectations he now he provides expertise and advice in this latest era…
7 Speech Analytics Mistakes That Can Cost You Big
7 Speech Analytics Mistakes That Can Cost You Big and How to Avoid Them. Expert Roger Lee shares insights in this interview.
250: Liz Bywater: Slow down to speed up
Liz Bywater learned how to pivot her career after reflecting on her strengths and opportunities. She now teaches others how to slow down so they are able to speed up and move onward and upward faster.
249: Scott Warrick: Resolving employee conflict is simple
Scott Warrick had a client that all of a sudden stopped communicating with him. After several attempts to connect without response, Scott learned he said something that offended someone during a workshop. After losing a lot of sleep, he…
Disaster Aborted at NYC Customer Service Conference
When planning this event I'm certain the events team could have never planned for what happened during the opening keynote of this customer service conference.
What To Do with BAD EXECUTIVES That Don’t Buy Into Change
In this video excerpt, Risto Siilasmaa chairman of the board at Nokia shares how he deals with executives that refuse to buy into change and transformation.
248: Joe Dunlap: It’s time to stop training
Joe Dunlap is the son of a US Air Force officer and spent most of his youth moving every two years from one Air Force base to another along with his younger sister. He is a second-generation Bachelor and Master degree graduate.