Author

Jim Rembach 303 posts 2 comments

Jim Rembach is a CX and Contact Center industry authority and host of the Fast Leader Show Podcast, Contact Center Virtual Summit, CX Success Summit, CX Global Media and CX Webinars. He is also the designer and developer of the Call Center Coach virtual leadership academy for contact center supervisors.

Fast Leader Podcast

295: Nate Regier – Unleashing the Potential in Each Person

Jim Rembach Sep 16, 2020

Nate Regier was trying to sell to a particular CEO who kept poking holes in everything he was saying. Nate was trying to backpedal and explain but things just kept getting worse and worse. Finally, the CEO pushes Nate to the point where…

B2B Digital Marketer Podcast

Joe Apfelbaum: Building a Long-Term Relationship with Your B2B Customers | Episode 015

Jim Rembach Sep 15, 2020

Developing a relationship with B2B customers is different compared to B2C. According to Joe Apfelbaum, it's going to take a significant amount of planning. A good relationship with a B2B customer always involves a lot of digital trust, and…

Agent performance

5 things that Improve Your EQ As a Contact Center Leader

Jim Rembach Sep 9, 2020 0

EQ as a contact center leader is very vital. It affects the effectiveness of your leadership skills. Here are 5 ways you can improve your EQ.

Fast Leader Podcast

294: Neil Sahota – Artificial Intelligence for Good

Jim Rembach Sep 9, 2020

After the IBM Watson team won the Jeopardy challenge, Neil Sahota was fighting for the ecosystem model to try to open up the platform. A lot of the people was trying to engage the tech people, but Neil was trying to target the…

B2B Digital Marketer Podcast

A. Lee Judge: Making a Human Connection through Engaging Multimedia Content | Episode 014

Jim Rembach Sep 8, 2020

With sales and marketing being done more at a distance, traditional methods for engaging potential customers are becoming more obsolete. Companies need to realize that if they want to stay afloat during these trying times they need to adapt…

Fast Leader Podcast

293: Julie Winkle Giulioni – Helping Leaders and Employees Grow in their Careers

Jim Rembach Sep 2, 2020

Julie Winkle Giulioni took a role that looked so prestigious. By the end of the first week, she knew she made a dreadful mistake. All of her instincts told her to run for the door, but she didn't. At that time, she decided that she needed…

B2B Digital Marketer Podcast

David Ubeda: Standing Out in LinkedIn | Episode 013

Jim Rembach Aug 31, 2020

With the world at the current state it's in, finding leads and business has become a real challenge for B2B companies. They've heard of LinkedIn as a great platform to do that but don't necessarily know the strategies and tactics to…

Fast Leader Podcast

292: Jeff DeGraff – Becoming More Creative in Your Ability to Innovate

Jim Rembach Aug 26, 2020

While he was in college, Jeff DeGraff had a whole series of events that would change his life forever. Every time his life blew up (whether it was having no place to live or not having any money) Jeff would start looking around to what was…

Agent performance

Nine Contact Center Technology Key Strategic Decisions You Need To Succeed

Jim Rembach Aug 26, 2020 0

Technology has become the way for the modern living. Thus contact center leaders have adapted to these improvements so as to create a working environment which is more flexible for its employees and also its customers

B2B Digital Marketer Podcast

Linda Ruffenach: How A Personal Relationship Can Make You Stand Out | Episode 012

Jim Rembach Aug 25, 2020

Majority of businesses take pride in their product and technology, but no matter how advanced it gets, if it doesn't solve the customer's problems then it doesn't matter at all. Linda Ruffenach shares in this episode why B2B digital…

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