Author

Jim Rembach 269 posts 2 comments

Jim Rembach is a CX and Contact Center industry authority and host of the Fast Leader Show Podcast, Contact Center Virtual Summit, CX Success Summit, CX Global Media and CX Webinars. He is also the designer and developer of the Call Center Coach virtual leadership academy for contact center supervisors.

Fast Leader Podcast

284: David Dye – Taking Action in Creating a Courageous Culture

Jim Rembach Jul 1, 2020

David Dye experienced the lowest moments of his leadership during one particular team lunch. The things he was communicating to his team did not feel relevant to them. David realized that he was executing his own vision and did not ask the…

B2B Digital Marketer Podcast

Frank Somma: Why B2B is actually P2P | Episode 004

Jim Rembach Jun 30, 2020

What are the core elements you could be missing when you create that landing page, LinkedIn Post, Facebook Update, or Tweet? Frank Somma, author of B2B is Really P2P: How to Win With High Touch in a High Tech World shares in this episode…

B2B Digital Marketer Podcast

Steve Goldhaber: Marketing is About Solving Problems | Episode 003

Jim Rembach Jun 30, 2020

Steve Goldhaber shares his insights in how to effectively identify and solve your customer’s problems. Learn why it’s important to produce high-quality content that not only generates revenue, but also helps your customers move forward.…

B2B Digital Marketer Podcast

Filip Galetic: Why Marketing is All About Being Honest and Helpful | Episode 002

Jim Rembach Jun 30, 2020

Filip Galetic shares his insight in how marketing is all about being helpful to people and making their lives easier. According to Filip, trying to be the smartest person in the room or being the cleverest marketer out there is a poor…

B2B Digital Marketer Podcast

David Meerman Scott: Reimagining New Ways to Do Digital Marketing | Episode 001

Jim Rembach Jun 30, 2020

David Meerman Scott shares his insights in how digital marketing can be differently. It's not about taking something existing and just recreating it online; it's all about finding new and different ways to do things and reimagining the…

B2B Digital Marketer Podcast

Jim Rembach: What is the B2B Digital Marketer Podcast? | Episode 000

Jim Rembach Jun 30, 2020

The B2B Digital Marketer podcast is all about the new and innovative ways and debunking the hype for marketers that need to support and influence solutions and services with longer sales cycles. Listen to big-name marketers, authors,…

B2B Digital Marketer Podcast

Coming Soon: The B2B Digital Marketer Podcast

Jim Rembach Jun 30, 2020 0

While some of the largest solution provider companies may be able to survive the economic crisis, thousands of smaller organizations may perish. The B2B Digital Marketer podcast will share expert skills and resources to prevent tragic…

Agent performance

3 Things that boost contact center employee morale

Jim Rembach Jun 24, 2020 0

Due to the COVID-19 pandemic, it is possible that employee morale is at an all-time low. These three things can help boost contact center employee morale.

Agent performance

The Importance of Training and Skills Development in Contact Centers

Jim Rembach Jun 24, 2020 0

Contact centers are the heart of any business. This is why training and skills developments in contact centers should be a high priority. These four reasons are why you should

Fast Leader Podcast

283: David Finkel – Learning to Manage More Intelligently

Jim Rembach Jun 24, 2020

The arrival of David Finkel's children was a complete shock to him. He never changed a diaper, never fed a child, and totally had no idea what to do. He was very busy being a father. At the same time, he was still owning a business. Not…

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