Applying Leadership Intelligence Pyramid in CX
Applying the leadership intelligence pyramid is one simple way to achieve effective leadership. Here are the basics of the concept.
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304: Robert E. Quinn – Inspiring Positive Change
When Dr. Robert E. Quinn was in the 6th grade, there was a popular boy in school who was good at basketball and almost every cute cheerleader loved him. Due to certain circumstances, he had to leave the school, and Dr. Quinn, wanting to be…
303: Dave McKeown – Moving from Execution to Excellence
Dave McKeown was about to speak on one of his first workshops when he was faced with the dilemma of not having enough money to pay the hotel bill. Not wanting to borrow money from his girlfriend (now wife), Dave put together his very first…
302: Nathanael Zurbruegg – Overcoming Life’s Greatest Challenges
Nathanael Zurbruegg has been chronically ill since he was 3 years old. He has been through 3 failed kidney transplants, over 4300 Dialysis treatments, and 3 lung infections. Doctors have said he shouldn't be alive for 6 times by now!…
What Contact Center Supervisors Think of Performance Management
Performance management helps contact center supervisors assist their team to perform better. Here is what contact center supervisors view performance management
Nine Innovation Styles for Contact Center Leaders
Innovation Styles for Contact Center Leaders are essential in order to be an effective leader. These nine innovation styles will help you become a better leader
301: Patrick S. Frazer – Helping Small and Medium-Sized Businesses Win
Patrick S. Frazier was working in IT when he got promoted into Operations. Filling in the new seat, Patrick experienced many struggles in leadership, specifically in delegation. He tried to delegate, but the result was a bad employee…
300: Ty Montague – Reinventing Capitalism
Ty Montague had a career in advertising before getting into the business transformation business. He was doing very well in that job and was finding great success, except for the fact that he hated it. For Ty, the day-to-day activities was…
Raza Imam: Writing Your Own Book to Establish Authority | Episode 020
There's no doubt that having a book published establishes your authority in the domain you are in. However, actually having a book published may not be as easy as it seems. There is a lot of writing and preparation involved and the majority…
7 Keys to Employee Engagement in Contact Centers
Here are steps to take to help employees to be more engagement in contact centers leading to happy customers thus creating business growth.