CX Top Tips

Author

Jim Rembach 221 posts 2 comments

Jim Rembach is a CX and Contact Center industry authority and host of the Fast Leader Show Podcast, Contact Center Virtual Summit, CX Success Summit, CX Global Media and CX Webinars. He is also the designer and developer of the Call Center Coach virtual leadership academy for contact center supervisors.

CX Insights

What is AI-Powered Contact Center CRM software?

Jim Rembach Feb 24, 2020 0

What is AI-Powered Contact Center CRM software? How can it take your contact center performance to the next level? If your CRM is not built for the contact center, you've got a problem. Here's how to fix it.

Podcasts

265: Ryan Gottfredson: I shifted from my negative mindsets

Jim Rembach Feb 19, 2020 0

Watch Ryan Gottfredson as he teaches you how to be more successful as he shares insights from his book entitled, “Success Mindsets: Your Keys to Unlocking Greater Success in Your Life, Work, and Leadership.”

Podcasts

264: Pam McLean: Who you are is how you coach

Jim Rembach Feb 12, 2020 0

Pam McLean Show Notes Page Pam McLean came to realize that being a good coach or a good leader is not enough to coach anyone. Today, we need great coaches and leaders that can navigate complex issues and ambiguous situations and, most…

CX Insights

263: Alex Castro: What’s your Readiness Score?

Jim Rembach Feb 5, 2020 0

Alex Castro knows what your business can and can’t do well. Alex Castro found that ninety percent of his clients were not in a position of readiness when he was brought in to help with growing and transforming their businesses. As a…

Contact Center Performance

4 Factors for Contact Center Supervisors’ Effectiveness

Jim Rembach Jan 30, 2020 0

As a contact center, what measures can you take to ensure business success? The success of your business lies in the hands of your contact center supervisors. These four factors can help you improve your contact center supervisors'…

CX Insights

262: Emilia DiMenco: Our reputation is at stake

Jim Rembach Jan 29, 2020 0

Emilia DiMenco is making a bigger impact in smaller ways. After completing a 30-year career as an executive vice president for a large commercial bank, she now serves the capital, loans, programs, and services that support and accelerate…

CX Insights

261: Stan Silverman: Be different through your power skills

Jim Rembach Jan 22, 2020 0

Stan Silverman Show Notes Page Stan Silverman learned so much working for his tyrant, more so had he not worked for him. Luckily for others, Stan persevered this experience. Eventually, he was promoted above his tyrant, and within three…

Contact Center Performance

How to implement Social Media Customer Care

Jim Rembach Jan 15, 2020 0

You are already aware that as a brand, customer engagement is important to build a connection with your customers. How are you using online platforms to your advantage? What strategies do you have in place to improve social media customer…

CX Insights

260: Rishad Tobaccowala: Data can remove your soul

Jim Rembach Jan 15, 2020 0

Rishad Tobaccowala is the author of Restoring the Soul of Business: Staying Human in the Age of Data. He’s also the Chief Growth Officer of Publicis Groupe, an 80,000-person marketing company.

Culture

These 6 Pillars Create a Great Work Culture

Jim Rembach Jan 14, 2020 0

You know you need a great workplace culture. But how can you create a great work culture? These six pillars help you to create your great workplace culture. Most importantly, they help you to maintain it.

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