Author

Jim Rembach 287 posts 2 comments

Jim Rembach is a CX and Contact Center industry authority and host of the Fast Leader Show Podcast, Contact Center Virtual Summit, CX Success Summit, CX Global Media and CX Webinars. He is also the designer and developer of the Call Center Coach virtual leadership academy for contact center supervisors.

B2B Digital Marketer Podcast

Eric Burgess: Making B2B Digital Marketing More Interactive | Episode 010

Jim Rembach Aug 11, 2020

B2B Digital Marketing have traditionally been operated in a static way. For example, people would send an email blast and immediately end their campaigns. It's impersonal and does not consider the customer's emotion or personality. With the…

Agent performance

5 Characteristics of An Emotionally Connected Leader

Jim Rembach Aug 10, 2020 0

An emotionally connected leader has these five characteristics make you a more effective leader. It enables you to form an efficient team

Agent performance

What Does Your Speech Analytics Program Need to Succeed?

Jim Rembach Aug 8, 2020 0

Speech analytics is an important area in any contact center. Here are some things you can implement to ensure the success of your speech analytics program

Fast Leader Podcast

289: Alan Willett – Leading with Speed

Jim Rembach Aug 5, 2020

Alan Willett was employed in a corporation and felt miserable about the job. Then, he came to a realization that all the work that he was doing was actually for himself and the greater good. Having shifted his mindset, Alan Willett returned…

B2B Digital Marketer Podcast

Chloë Thomas: How to Optimize Your B2B Digital Marketing | Episode 009

Jim Rembach Aug 3, 2020

Chloë Thomas shares strategies and insights on how you can optimize your B2B digital marketing campaigns. With the current situation of the world, more and more companies are transitioning to a virtual platform. Listen to this episode as…

Fast Leader Podcast

288: Louis Carter – Leading Great Companies and Sparking Peak Performance

Jim Rembach Jul 29, 2020

Louis Carter was working for a group of people who locked him in an office to do all of their work until three in the morning. He tried to escape, but the door was locked and there was an alarm in the way. He didn't have a key and didn't…

B2B Digital Marketer Podcast

Samantha Stone: Understanding the Buyer’s Voice and Why It Matters | Episode 008

Jim Rembach Jul 28, 2020

Samantha Stone shares on this episode why business should focus less on the quantity of leads they get and more on targeting the right customer and delivering deep and meaningful value to them. According to Samantha, everything you do in…

Agent performance

4 Key Aspects for Great Contact Center Performance

Jim Rembach Jul 23, 2020 0

When it comes to great contact center performance, there are four key areas that you need to focus on. If one area is neglected, the other areas tend to suffer.

Fast Leader Podcast

287: Lolly Daskal – Leading From Within

Jim Rembach Jul 22, 2020

Lolly Daskal shares that she experienced many humps to overcome, and although leading from within may not be easy, there are certainly many tools and techniques that can help your life more meaningful and memorable.

B2B Digital Marketer Podcast

Dr. Cherie Rains: Human Connection is Still Key | Episode 007

Jim Rembach Jul 21, 2020

Dr. Cherie Rains expounds on the vital importance of human connection in today's hyper-connected digital world. With technology moving forward faster and faster, companies are becoming dehumanized and are losing its human touch. Despite the…

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