Author

Jim Rembach 270 posts 2 comments

Jim Rembach is a CX and Contact Center industry authority and host of the Fast Leader Show Podcast, Contact Center Virtual Summit, CX Success Summit, CX Global Media and CX Webinars. He is also the designer and developer of the Call Center Coach virtual leadership academy for contact center supervisors.

Fast Leader Podcast

068: Chantal Bechervaise: It was not something I expected

Jim Rembach May 11, 2016 0

Chantal Bechervaise Show Notes Chantal Bechervaise found herself in a management position where the senior management and above created a very toxic work environment. As a person that is normally positive and perseveres, she eventually…

Fast Leader Podcast

067: Brad Cleveland: It was the deepest anguish I’d ever experienced

Jim Rembach May 4, 2016 0

Brad Cleveland Show Notes Brad Cleveland was in his 20’s and traveling helping clients build their customer service organizations. He had more work than he could handle and things were very exciting. Then one day after visiting a client…

Fast Leader Podcast

066: Eryc Eyl: I got laid off and I went broke

Jim Rembach Apr 27, 2016 4

Eryc Eyl Show Notes Eryc Eyl had worked for an organization for ten years and was laid off. He went broke and had to find a job. It wasn’t the job he wanted so he decided to do things differently from his last job and make his work an…

Fast Leader Podcast

065: Blake Morgan: I wasn’t a trust fund baby

Jim Rembach Apr 20, 2016 1

Blake Morgan Show Notes Blake Morgan moved to New York City as a young southern Californian girl. While many of her roommates had family nearby, Blake found herself with no support system and found herself needing to make her way. Listen to…

Fast Leader Podcast

064: Karin Hurt: What do you mean I’m a fraud

Jim Rembach Apr 13, 2016 0

Karin Hurt Show Notes Karin Hurt had just been promoted to her first executive job in human resources. Her first responsibility was to construct a new diversity council. Things were going great until one of her council members came running…

Fast Leader Podcast

063: Adam Toporek: I was not passionate about it

Jim Rembach Apr 6, 2016 0

Adam Toporek Show Notes Adam Toporek began sharing his ideas and expertise via blogging but soon found out he had no passion for the topic he was writing about. He knew he had to make a change but wasn’t sure how to go about it in this new…

Fast Leader Podcast

062: Roger Dooley: It was rather a shocking thing for us

Jim Rembach Mar 30, 2016 0

Roger Dooley Show Notes Roger Dooley bailed out of a good corporate job to launch a company that serviced Texas Instruments computers. After six months of operation, Texas Instruments declared they were exiting the home computer market.…

Fast Leader Podcast

061: Lynn Hunsaker: I will inconvenience myself to do that

Jim Rembach Mar 23, 2016 0

Lynn Hunsaker Show Notes Lynn Hunsaker moved to Belgium without being able to speak Dutch. She found herself needing to quickly speak the language in order to build key relationships. Lynn did learn how to build her skills in Dutch quickly…

Fast Leader Podcast

060: John Tarnoff: We didn’t see this coming

Jim Rembach Mar 16, 2016 0

John Tarnoff Show Notes John Tarnoff was the co-founder of a tech start-up in the late 1990’s. In the middle of 2001 the tech sector collapsed and John and his partner lost several deals due to the downturn. After a meeting with their lead…

Fast Leader Podcast

059: Trip Durham: You’re not going to have two birds in a bush

Jim Rembach Mar 9, 2016 0

Trip Durham Show Notes Trip Durham woke up one morning knowing he was going to receive two job offers. He knew that two recent interviews went very well and that he was going to have to make a choice. But for Trip, he decided to make the…

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