Speech analytics is an important area in any contact center. Here are some things you can implement to ensure the success of your speech analytics program
When it comes to great contact center performance, there are four key areas that you need to focus on. If one area is neglected, the other areas tend to suffer.
Speech analytics in your contact center can improve several things. Here are some of the benefits of investing in speech analytics.
Real time performance intelligence can help front-line leaders to be more effective. Front-line leaders need an effective way to track employee performance.
Your contact center's emotional connection can help you create an environment where employees can thrive because they feel heard and understood.
Due to the COVID-19 pandemic, it is possible that employee morale is at an all-time low. These three things can help boost contact center employee morale.
Contact centers are the heart of any business. This is why training and skills developments in contact centers should be a high priority. These four reasons are why you should
These contact center challenges during the COVID-19 pandemic is affecting employee morale as well as leadership effectiveness. These solution can help.
The foundation of teamwork is set by the relationship between front-line leaders in contact centers. Good relationships result in good teamwork.
It's time to face this reality. Research from Karin Hurt and David Dye shows that employees have game-changing ideas but frequently don’t speak up to share them. Learn to fix it here.