The state of frontline leadership in contact centers is dependent on support and resources supervisors and managers are given in order to be effective.
AI is taking over the contact center industry! Here is what you should do as a contact center professional in order to have artificial intelligence immunity. These 5 things will help you stay ahead of AI
There are many success stories to learn from as an aspiring contact center leader. Tawny Hawk's story is one to learn from too. The recipe for success may not be easy but it is simple. Here are 5 simple lessons you can learn from him.
To become an innovative contact center professional you should develop a habit of reading. These 10 books can help you become more innovative.
The heart of any business is its customers. Without them, there is no business. This is why your contact center should be focused on putting customers first
Patrick Schwerdtfeger has made plenty of mistakes in his life, and a majority of those mistakes happened because he tried plenty of different things in his life. Yet, despite his many failures, Patrick never stopped and continued coming…
Virtual teams are becoming mainstream, especially in the contact center world. Still, this is not a common way of doing things that means you need to go out of your way for your contact center to provide the necessary support for your…
With the current pandemic going on, Annette Franz goes through this difficult situation with the help of her two teenage boys who lives together with her and shares some quality time with each other.