Performance management helps contact center supervisors assist their team to perform better. Here is what contact center supervisors view performance management
EQ as a contact center leader is very vital. It affects the effectiveness of your leadership skills. Here are 5 ways you can improve your EQ.
Technology has become the way for the modern living. Thus contact center leaders have adapted to these improvements so as to create a working environment which is more flexible for its employees and also its customers
Technology has made daily lives easier, here are six ways how future technology in contact centers can result to extra-ordinary experiences.
An emotionally connected leader has these five characteristics make you a more effective leader. It enables you to form an efficient team
Speech analytics is an important area in any contact center. Here are some things you can implement to ensure the success of your speech analytics program
When it comes to great contact center performance, there are four key areas that you need to focus on. If one area is neglected, the other areas tend to suffer.