Contact Center Events
Amazing customer experience is one of the most important factors that influence the efficiency and effectiveness of any contact center. What are the five cults of customer experience and how can you achieve them?
When planning this event I'm certain the events team could have never planned for what happened during the opening keynote of this customer service conference.
They may be considered sleek and some would even say sexy. But in more ways than one, Siri and Alexa do not have the skills to be contact center agents. Listen to Anthony Scodary of Gridspace explain.
The first step in the contact center agent journey comes with the hiring process. Learn what do do from these experts.