Contact Center Events
When planning this event I'm certain the events team could have never planned for what happened during the opening keynote of this customer service conference.
They may be considered sleek and some would even say sexy. But in more ways than one, Siri and Alexa do not have the skills to be contact center agents. Listen to Anthony Scodary of Gridspace explain.
The first step in the contact center agent journey comes with the hiring process. Learn what do do from these experts.
80% of contact center agents leave their jobs due to the relationship they have with their immediate supervisor, Adriana Thompson is an award-winning supervisor that shares her experience that won her the Supervisors of the Year Award.