Chuck Swoboda was working in a big company that was supposed to be an innovator. Seeing the bureaucracy and the senior leaders not really upholding the company’s core values, Chuck became frustrated and left the company. He went on and worked in a smaller company, eventually becoming the CEO, and did everything opposite of what a big company would do and found success through innovation.
Colin D Ellis gambled everything to launch a new business. As he struggled with clients not signing up, he lost his confidence and started to lose belief in his vision. Deciding to never give up he found a way to motivate himself and now helps others to invigorate their teams and transform their organizations.
1. Bad fit for the job. Don’t settle. Hire agents that have the right blend of personality and skills. (Stop Hiring “Nice” Service Reps: Hire agents who deliver a low-effort customer experience.) 2. Rushing to hire. Recruiting the best agents takes time. Training takes time. Short cut either one and it will will cost you […]