Become an Innovative Contact Center Professional with these 10 Books!
To become an innovative contact center professional you should develop a habit of reading. These 10 books can help you become more innovative.
CX Resources
Resources to help you improve the customer experience and contact center performance from the top CX experts in the industry. Tools, tips, quizzes, checklists, videos, case studies, and more.
CX Resources are Free and Paid
Most of our CX resources and tools are free to access, but some of the more in-depth training, certification, and solutions require an investment and have a value-added return. Review our CX tools.
6 COVID-19 Resources for your Contact Center
Business continuity is important despite difficult times. These 15COVID-19 Contact Center Resources will help you get through the pandemic while maintaining employee morale and customer satisfaction.
Top Truths Every Contact Center Leader Needs To Know About AI
AI in the contact center can either build customer loyalty or destroy it. In order to implement it, you must understand your customers first. Learn more about the different types of customers your contact center deals with when it comes to implementing AI.
How to Help Your Contact Center Employees Get Through the COVID-19 Pandemic
What are contact centers experiencing and what should they do as a result of this COVID-19 pandemic? Here’s what I hear and how to how to help your contact center employees get through the COVID-19 pandemic. The truth; it’s a complex situation but there’s an easier way forward.
272 Chuck Swoboda: Never Stop Innovating
Chuck Swoboda was working in a big company that was supposed to be an innovator. Seeing the bureaucracy and the senior leaders not really upholding the company’s core values, Chuck became frustrated and left the company. He went on and worked in a smaller company, eventually becoming the CEO, and did everything opposite of what a big company would do and found success through innovation.
Why Your Customer Experience Strategy Fails and How to Fix It
Of course, Customer Experience is important for your business survival. Inherently, an effective Customer Experience Strategy is of utmost importance. The wrong execution plan can cost you everything, so how do you fix a bad strategy?
These 6 Pillars Create a Great Work Culture
You know you need a great workplace culture. But how can you create a great work culture? These six pillars help you to create your great workplace culture. Most importantly, they help you to maintain it.
257: Colin D Ellis: You need great subcultures
Colin D Ellis gambled everything to launch a new business. As he struggled with clients not signing up, he lost his confidence and started to lose belief in his vision. Deciding to never give up he found a way to motivate himself and now helps others to invigorate their teams and transform their organizations.
Top 20 CX Influencers to Follow in 2019
You have dreams and aspirations to make a difference. Sometimes it’s crystal clear on how you do that and sometimes it’s not. If you have a dream to make a difference in customer experience, then you need to learn from and follow these Top 20 CX Influencers.
Top Six Reasons New Agents Fail & What You Can Do About It
1. Bad fit for the job. Don’t settle. Hire agents that have the right blend of personality and skills. (Stop Hiring “Nice” Service Reps: Hire agents who deliver a low-effort customer experience.) 2. Rushing to hire. Recruiting the best agents takes time. Training takes time. Short cut either one and it will will cost you […]