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Customer Experience Strategy and Tactics
  • Events
    • Contact Center Virtual Summit
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CX Strategy

Improving the customer experience ecosystem.

Career Guidance

Career Guidance: 9 Pieces of Advice for Leaders and CX Professionals

by Jim Rembach

If you ever imagine yourself rising as a leader or a customer experience professional, there is a need to carefully consider career tips from already … Read more

Categories CX Strategy, People

Unique Customer Experience: How to be Different In Customer Experience

by Jim Rembach

Customer experience innovation is a constant evolution. What was inventive five years ago could be commonplace today. Being brave enough to be different and make … Read more

Categories CX Strategy, People

Customer Experience Culture: How to Use Micro-commitments to Improve CX

by Jim Rembach

Micro-commitments is generally a subject area that I find controversial. It always stirs up passionate discussion. However, I think the discussion helps to create a … Read more

Categories CX Strategy, People

Employee Experience: Great Employee Experience = Great Customer Experience?

by Jim Rembach

How you operate, relate, and work as an organization affects your employee experience and shows up in the customer experience. The deliverables also exhibit the conduct … Read more

Categories CX Strategy, People

Influential Leadership – How to Inspire Others In Customer Experience

by Jim Rembach

Influential leadership is well-rounded and transformational. How do you become a more effective positive influence leader? Many people talk about culture, employee engagement, and how … Read more

Categories CX Strategy, People
Lead Effectively

Lead Effectively With These 5 things For Excellent Customer Experience

by Jim Rembach

Everything a leader does almost always trickles down to affect the rest of the team or company. While excellent customer experience is about teamwork, it … Read more

Categories CX Strategy, People
Collaborative leader

How to Be a Collaborative Leader and Transform Your Team Collaboration

by Jim Rembach

Being a collaborative leader does not begin with your customers. It begins with the team you work with. In customer experience, working with customers means … Read more

Categories CX Strategy, People
How do you become a customer experience legend

How do you become a Customer Experience Legend?

by Jim Rembach

Becoming a Customer Experience Legend – CX Quick Tips on CX Global Media TV with Jeanne Bliss Of course, we have all heard about the … Read more

Categories CX Strategy

What Is a Customer Experience Expert and How Do You Become One?

by Jim Rembach

To become a customer experience legend, you need leadership bravery. To be a customer experience expert, you have to choose and be deliberate about what … Read more

Categories CX Strategy, People
customer-centricity

Customer-Centricity and Innovation. What Is It and Why do You Need It?

by Jim Rembach

We are currently living in volatile times, and only businesses with a strong foundation will survive the pandemic and the changes that have come with … Read more

Categories CX Strategy, People
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  • Events
    • Contact Center Virtual Summit
  • PODCAST
    • Fast Leader Show
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    • B2B Digital Marketer Podcast
  • Top CX Experts
  • Services
  • About
    • Partners
  • Contact Us
  • Member Login