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Customer Experience Strategy and Tactics
  • Events
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People

Contact Center Agent Jobs: Breaking down The New Gig Model for Contact Center Agents

by Jim Rembach

Companies have been continuing to increase their interest and adoption of the gig model for their workforce. Like many things about remote working, the pandemic … Read more

Categories CX Strategy, People
customer experience expectation feature image

Customer Experience Expectations: 5 Ways To Surpass Your Customer Experience Expectations

by Jim Rembach

Customer experience revolves around customer expectations and exceeding them at least by a little bit. You do that incrementally, thus improving a customer experience over … Read more

Categories CX Strategy, People
Contact Center Innovations Ideas feature image

Contact Center Innovation Ideas: How to Continuously Improve Your Contact Center Performance

by Jim Rembach

Contact center innovation ideas are all about continuous improvement, which is a neverending process. Basically, it involves looking back and planning using past lessons. In … Read more

Categories CX Strategy, People
Ultimate customer experience feature image

Ultimate Customer Experience: What’s Missing From You Delivering The Best Customer Experience?

by Jim Rembach

The only way to guarantee customer satisfaction and retention is by giving the ultimate customer experience. It is the kind of experience that drives the … Read more

Categories CX Strategy, People
Customer Service Expectation feature Image

Customer Service Expectations – How to Get Inside Your Customer’s Imaginations

by Chip Bell

I have always liked Starbucks.  You can’t beat a venti pumpkin spice latte on a crisp morning.  Then, my affinity for their green and white … Read more

Categories CX Strategy, People

Customer Experience Transformation: Can Market-Proven Ideas Boost Your Customer Engagement?

by Jim Rembach

Customer experience transformation is achievable through embracing market-proven, tried, and tested ideas. These are techniques people with ongoing projects can use to keep the momentum … Read more

Categories CX Strategy, People
enhancing customer experience feature image

Enhancing customer experience: How Equity, Diversity And Inclusion Enhances CX

by Jim Rembach

Employers must first know what their workforce looks like compared with the labor market and inequities based on demographics.  You need to identify how a … Read more

Categories CX Strategy, People
Great Customer Experience

Great Customer Experience: Tips and tricks You Can Learn To Improve Your CX

by Jim Rembach

Great Customer Experience is like adding heat to CX. Most areas in the United States are generally cold, and you need to bring a little … Read more

Categories CX Strategy, People
Career Guidance

Career Guidance: 9 Pieces of Advice for Leaders and CX Professionals

by Jim Rembach

If you ever imagine yourself rising as a leader or a customer experience professional, there is a need to carefully consider career tips from already … Read more

Categories CX Strategy, People

Unique Customer Experience: How to be Different In Customer Experience

by Jim Rembach

Customer experience innovation is a constant evolution. What was inventive five years ago could be commonplace today. Being brave enough to be different and make … Read more

Categories CX Strategy, People
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