How Character Development Compliments CX
How character development compliments CX strategy is one of the most important aspects we review from numerous and diverse sets of perspectives at CX Global … Read more
People
23 Best virtual team building activities for contact centers
Updated and now with 30 virtual team-building activities. Here’s your chance to build a vital skill for now and the future. Be a virtual team building expert by knowing how to keep your remote workforce engaged and motivated.
309: Bill Eckstrom – Coaching for Leaders and Managers
Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was. Not really knowing what he could bring to the table, Sean tried to figure out what value that he could bring to the team, and he realized that if he could create space for them from the bureaucracy within the company, then they would be able to perform better and be incredibly successful at what they do. From that experience, Sean was able to learn to think on what his role is as a leader and what he brings to the table when he can’t tell anybody to do anything of substance.
How Customer Service Vision Affects Great Customer Experience
Great Customer Service Vision begins with defining what your customers need. What problems are they facing and how are you addressing them?
Customer Service Trends 2021: What You Need To Look Out For
Customer service trends in 2021 will be determined by what transpired in 2020. Here is how you and your team can stay ahead of the game.
Improving Contact Center Team Performance
Kristyn Emenecker shares her experience and stories about this team member is your most important yet neglected team member.
306: Greg Ablett – How Organizational Health Can Benefit Your Company
Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was. Not really knowing what he could bring to the table, Sean tried to figure out what value that he could bring to the team, and he realized that if he could create space for them from the bureaucracy within the company, then they would be able to perform better and be incredibly successful at what they do. From that experience, Sean was able to learn to think on what his role is as a leader and what he brings to the table when he can’t tell anybody to do anything of substance.
Applying Leadership Intelligence Pyramid in CX
Applying the leadership intelligence pyramid is one simple way to achieve effective leadership. Here are the basics of the concept.
What Contact Center Supervisors Think of Performance Management
Performance management helps contact center supervisors assist their team to perform better. Here is what contact center supervisors view performance management
Nine Innovation Styles for Contact Center Leaders
Innovation Styles for Contact Center Leaders are essential in order to be an effective leader. These nine innovation styles will help you become a better leader