In this video excerpt, Risto Siilasmaa chairman of the board at Nokia shares how he deals with executives that refuse to buy into change and transformation.
The fifth step (Step 1, Step 2, Step 3, Step 4) in the contact center agent journey is about agent retention. Retaining contact center agents has always been a significant focus area in contact centers. With labor being the most significant…
80% of contact center agents leave their jobs due to the relationship they have with their immediate supervisor, Adriana Thompson is an award-winning supervisor that shares her experience that won her the Supervisors of the Year Award.