These 8 types of bias contact center leaders face result in poor decisions that can cost the team and the contact center as a whole. As a leader, how do you make your decisions? Are you falling into the same trap many others make?
Chip Bell shares insights on how to be a successful contact center leader with a key lesson from Jersey Mike’s Subs CEO Peter Cancro. Watch how.
Amazing customer experience is one of the most important factors that influence the efficiency and effectiveness of any contact center. What are the five cults of customer experience and how can you achieve them?
Mark W. Johnson spent his beginning days trying to drive disruptive innovation for organizations, but the innovation they were trying to drive never really took root in their own organization. After a long time, he realized that innovation…
Of course, Customer Experience is important for your business survival. Inherently, an effective Customer Experience Strategy is of utmost importance. The wrong execution plan can cost you everything, so how do you fix a bad strategy?
John Eades did not feel excited about his work. Having a passion for professional development, he started his own learning technology company, but failed when his leadership weaknesses were exposed. Despite his failure, he transitioned his…
JT McCormick didn't have a great place to grow up. He was surrounded by poor role models and was given every reason to give up. Despite almost every odd stacked against him and nothing to bolster his success, he found a pathway out that…
Watch Ryan Gottfredson as he teaches you how to be more successful as he shares insights from his book entitled, “Success Mindsets: Your Keys to Unlocking Greater Success in Your Life, Work, and Leadership.”