[Complimentary] Workshop to Unleash Contact Center Innovation


Unleash Your Team’s Best Ideas

PACE Association I.D.E.A. Inspiration Summit
June 10th, 1-2 PM EST LIVE!

PACE wants to help you during this challenging time with this complimentary workshop.
Why? Because now is the time for you to tap into how you will leverage micro-innovation, problem-solving, and customer advocacy in your contact center.
It’s time to face this reality. Research from our ACX’20 keynote speaker, Karin Hurt, and David Dye shows that employees have game-changing ideas but frequently don’t speak up to share them.
That’s why you need to register for the I.D.E.A. Inspiration Summit, to receive practical tools and techniques to draw out the best ideas from your team.

Karin and David will draw on techniques from their new book, Courageous Cultures: How to Build Teams of Micro-Innovator’s Problem Solvers and Customer Advocates (order here for yourself and your team).

What You’ll Learn:

  • Techniques for quickly capturing best practices and lessons learned from the COVID-19 crises to incorporate as your team works together to establish a new normal
  • The leading causes of FOSU (Fear of Speaking Up) and how to avoid them
  • Ways to focus your team for better ideas
  • How to quickly vet ideas to find the gems
  • An easy technique to position your ideas and get the support you need
Register today as an Association member or non-member and receive your complimentary I.D.E.A. Incubator Guide and get ready to unleash your team’s best ideas for a brighter, bolder future.

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