agent performance

Technology has become the way for the modern living. Thus contact center leaders have adapted to these improvements so as to create a working environment which is more flexible for its employees and also its customers

Technology has made daily lives easier, here are six ways how future technology in contact centers can result to extra-ordinary experiences.

An emotionally connected leader has these five characteristics make you a more effective leader. It enables you to form an efficient team

Speech analytics is an important area in any contact center. Here are some things you can implement to ensure the success of your speech analytics program

When it comes to great contact center performance, there are four key areas that you need to focus on. If one area is neglected, the other areas tend to suffer.

Speech analytics in your contact center can improve several things. Here are some of the benefits of investing in speech analytics.

Real time performance intelligence can help front-line leaders to be more effective. Front-line leaders need an effective way to track employee performance.

Simple things can make a big difference in your contact center's customer experience. Do these 5 things for better customer experience.

Due to the COVID-19 pandemic, it is possible that employee morale is at an all-time low. These three things can help boost contact center employee morale.

The foundation of teamwork is set by the relationship between front-line leaders in contact centers. Good relationships result in good teamwork.