Customer Service Trends 2021: What You Need To Look Out For
Customer service trends in 2021 will be determined by what transpired in 2020. Here is how you and your team can stay ahead of the game.
agent performance
What Contact Center Supervisors Think of Performance Management
Performance management helps contact center supervisors assist their team to perform better. Here is what contact center supervisors view performance management
Nine Innovation Styles for Contact Center Leaders
Innovation Styles for Contact Center Leaders are essential in order to be an effective leader. These nine innovation styles will help you become a better leader
The Importance of a Leader in Frontline Performance
The company’s most prized possession is how important the leader in frontline performs. Great leadership leads to great performance
The 5 I’s of Customer Experience
Customer experience is of atmost importance in the customer service industry. Here are ideas to make that experience a success.
Nine Contact Center Technology Key Strategic Decisions You Need To Succeed
Technology has become the way for the modern living. Thus contact center leaders have adapted to these improvements so as to create a working environment which is more flexible for its employees and also its customers
Six Ways Future Technology in Contact Centers Can Be Used To Impact Customer Experience
Technology has made daily lives easier, here are six ways how future technology in contact centers can result to extra-ordinary experiences.
5 Characteristics of An Emotionally Connected Leader
An emotionally connected leader has these five characteristics make you a more effective leader. It enables you to form an efficient team
What Does Your Speech Analytics Program Need to Succeed?
Speech analytics is an important area in any contact center. Here are some things you can implement to ensure the success of your speech analytics program
4 Key Aspects for Great Contact Center Performance
When it comes to great contact center performance, there are four key areas that you need to focus on. If one area is neglected, the other areas tend to suffer.