Skip to content
Customer Experience Strategy and Tactics
  • Events
    • Contact Center Virtual Summit
  • PODCAST
    • Fast Leader Show
    • Latest Video
    • B2B Digital Marketer Podcast
  • Top CX Experts
  • Services
  • About
    • Partners
  • Contact Us
  • Member Login
Customer Experience Strategy and Tactics
  • Events
    • Contact Center Virtual Summit
  • PODCAST
    • Fast Leader Show
    • Latest Video
    • B2B Digital Marketer Podcast
  • Top CX Experts
  • Services
  • About
    • Partners
  • Contact Us
  • Member Login

agent performance

Customer Service Trends 2021 What You Need To Look Out For

Customer Service Trends 2021: What You Need To Look Out For

by Jim Rembach

Customer service trends in 2021 will be determined by what transpired in 2020. Here is how you and your team can stay ahead of the game.

Categories CX Strategy, People

What Contact Center Supervisors Think of Performance Management

by Jim Rembach

Performance management helps contact center supervisors assist their team to perform better. Here is what contact center supervisors view performance management

Categories People

Nine Innovation Styles for Contact Center Leaders

by Jim Rembach

Innovation Styles for Contact Center Leaders are essential in order to be an effective leader. These nine innovation styles will help you become a better leader

Categories People

The Importance of a Leader in Frontline Performance

by Jim Rembach

The company’s most prized possession is how important the leader in frontline performs. Great leadership leads to great performance

Categories People

The 5 I’s of Customer Experience

by Jim Rembach

Customer experience is of atmost importance in the customer service industry. Here are ideas to make that experience a success.

Categories CX Strategy, People

Nine Contact Center Technology Key Strategic Decisions You Need To Succeed

by Jim Rembach

Technology has become the way for the modern living. Thus contact center leaders have adapted to these improvements so as to create a working environment which is more flexible for its employees and also its customers

Categories CX Strategy, Technology

Six Ways Future Technology in Contact Centers Can Be Used To Impact Customer Experience

by Jim Rembach

Technology has made daily lives easier, here are six ways how future technology in contact centers can result to extra-ordinary experiences.

Categories CX Strategy, Technology

5 Characteristics of An Emotionally Connected Leader

by Jim Rembach

An emotionally connected leader has these five characteristics make you a more effective leader. It enables you to form an efficient team

Categories People

What Does Your Speech Analytics Program Need to Succeed?

by Jim Rembach

Speech analytics is an important area in any contact center. Here are some things you can implement to ensure the success of your speech analytics program

Categories Technology

4 Key Aspects for Great Contact Center Performance

by Jim Rembach

When it comes to great contact center performance, there are four key areas that you need to focus on. If one area is neglected, the other areas tend to suffer.

Categories CX Strategy, People
Post navigation
Older posts
Page1 Page2 … Page4 Next →

Bringing You Top Customer Experience Experts

CX Global MediaCustomer Experience strategies, nsights, tools, and more to help you secure CX know-how quickly. Learn what the insiders inside our modern media (videos, podcasts, QuickTips) and speedy things saving you precious time.

• Email: support@cxglobalmedia.com
• Phone: 336-202-1032

Recent Posts

  • How Character Development Compliments CX
  • 312: Jim Loehr – Character Development in CX
  • 311: Dennis Geelen – Customer-Centric Innovation

Contributors

Our contributors are some of the brightest minds in Customer Experience and Contact Centers. Our Team shares their insight and expertise in numerous ways at CX Global Media. Subscribe and never miss out on leading ways to improve the employee and customer experience.

© 2021 CX Global Media | Privacy | Terms of Use
  • Events
    • Contact Center Virtual Summit
  • PODCAST
    • Fast Leader Show
    • Latest Video
    • B2B Digital Marketer Podcast
  • Top CX Experts
  • Services
  • About
    • Partners
  • Contact Us
  • Member Login