Contact centers are the heart of any business. This is why training and skills developments in contact centers should be a high priority. These four reasons are why you should
The foundation of teamwork is set by the relationship between front-line leaders in contact centers. Good relationships result in good teamwork.
There are many success stories to learn from as an aspiring contact center leader. Tawny Hawk's story is one to learn from too. The recipe for success may not be easy but it is simple. Here are 5 simple lessons you can learn from him.
What are contact centers experiencing and what should they do as a result of this COVID-19 pandemic? Here's what I hear and how to how to help your contact center employees get through the COVID-19 pandemic. The truth; it's a complex…
Of course, Customer Experience is important for your business survival. Inherently, an effective Customer Experience Strategy is of utmost importance. The wrong execution plan can cost you everything, so how do you fix a bad strategy?
Rishad Tobaccowala is the author of Restoring the Soul of Business: Staying Human in the Age of Data. He’s also the Chief Growth Officer of Publicis Groupe, an 80,000-person marketing company.