Due to the COVID-19 pandemic, it is possible that employee morale is at an all-time low. These three things can help boost contact center employee morale.
Contact centers are the heart of any business. This is why training and skills developments in contact centers should be a high priority. These four reasons are why you should
The foundation of teamwork is set by the relationship between front-line leaders in contact centers. Good relationships result in good teamwork.
As a contact center, what measures can you take to ensure business success? The success of your business lies in the hands of your contact center supervisors. These four factors can help you improve your contact center supervisors'…
Colin D Ellis gambled everything to launch a new business. As he struggled with clients not signing up, he lost his confidence and started to lose belief in his vision. Deciding to never give up he found a way to motivate himself and now…
John DiJulius, III looked back on mistakes and regrets and found a pattern. He’s always been the underdog, and when he takes that chip off his shoulder and feels he deserves the recognition he’s received; he ends up in a bad place.